Privacy Policy

Effective Date: 1 August 2025
Last Updated: 1 August 2025

At Natural H2O Mineral Company (“Company,” “we,” “our,” or “us”), we respect and prioritize your privacy. As a trusted provider of premium Himalayan bottled water, including our brands Neerah and Laya, we are committed to protecting your personal data in accordance with the applicable laws of India.

This Privacy Policy outlines how we collect, use, store, and safeguard your personal data through our website, services, and customer interactions.

1. Who We Are

Natural H2O Mineral Company is an Indian FSSAI-certified bottled water enterprise located in the Himalayan foothills of Uttarakhand, serving customers and businesses across Northern India. Our official website is: https://naturalh2omineral.com

2. Definitions

Personal Data: Any information that can identify you directly or indirectly.
Data Subject: The individual whose personal data is collected.
Cookies: Small files stored on your device to enhance website performance and user experience.
Website: https://naturalh2omineral.com and any affiliated subdomains.

3. Data We Collect

We may collect the following categories of data:

Identity Data: Name, title, gender
Contact Data: Phone number, email address, delivery/billing addresses
Transaction Data: Order details, payments, delivery records
Technical Data: IP address, browser type, time zone, and device information
Usage Data: Website browsing behavior, pages visited
Media: Images or documents you upload (with EXIF metadata)
Marketing & Communications: Your preferences in receiving updates from us

4. How We Collect Your Data

We collect your data when you:

Visit or interact with our website
Place orders or submit forms
Contact us via WhatsApp, email, or phone
Engage in private labeling agreements
Subscribe to newsletters or promotional campaigns

We also collect data automatically using cookies and similar technologies to improve your browsing experience.

5. Why We Use Your Data

We collect and process your personal data to:

Fulfill your orders and deliver products
Communicate about your purchases or inquiries
Offer custom-label water and B2B services
Send updates and promotions you opt into
Maintain and improve our website and services
Comply with legal and regulatory obligations

6. Cookies & Tracking

Cookies help us personalize your browsing experience and understand website usage. You can control or delete cookies via your browser settings, though some features may not work optimally without them.

7. Who We Share Your Data With

We may share your personal data with:

Courier and delivery partners
Payment gateway providers
Marketing and analytics tools
Legal or regulatory authorities when required

All third-party processors are obligated to handle your data securely and in accordance with the law.

8. How Long We Retain Your Data

We keep your data:

As long as necessary to fulfill its purpose
In line with legal, financial, and regulatory requirements
Until you request its deletion (subject to limitations)

9. How We Secure Your Data

We use technical and organizational measures to secure your data, including:

SSL encryption on all website communications
Access control for internal staff and systems
Regular updates and security audits

Despite our efforts, no digital system is completely immune to risks.

10. Your Rights

Under Indian law, you have the right to:

Access or correct your personal data
Request deletion or restrict processing
Withdraw consent at any time
Object to marketing communications

To exercise these rights, email us at privacy@naturalh2omineral.com or info@naturalh2omineral.com.

11. Cross-Border Data Transfers

While we currently store data within India, any cross-border transfer (e.g., via analytics tools) will follow legal safeguards and privacy standards.

12. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on https://naturalh2omineral.com/privacy-policy with an updated effective date.

14. Contact Information

If you have questions, suggestions, or data-related requests, please contact us at:

Natural H2O Mineral Company
890, Shanti Nagar, Ranipokhari,
District – Dehradun, Uttarakhand – 248145
📞 +91 99100 32243
📧 info@naturalh2omineral.com

15. Grievance Officer

If you believe your data has been mishandled or you need support, contact our Grievance Officer:

Grievance Officer
📧 grievance@naturalh2omineral.com
📞 +91 99100 32243